My package is held at the customs.

All the international orders are fulfilled as DDP (Delivered Duty Paid), meaning no duties/taxes are due at delivery. So you should not be paying any additional duties/taxes for your shipments.

In rare instances, customs agents might ignore the information on the commercial invoice and/or assess and collect duties/tax payments which they shouldn't (although they have wide discretion and the authorities to levy fees).

In any event, please do NOT pay any duties/taxes in such event. 

Instead, please contact us at with the title "My package is held at the customs" so that our shipping partner can directly work with the customs authorities to get the shipment cleared.

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